Comprehensive Refund and Return Policy

Welcome to our online store. We want to make sure that your shopping experience is smooth and enjoyable. To ensure clarity and transparency, we've outlined our refund and return policy below.

1. Return Eligibility:

We understand that sometimes a product may not meet your expectations. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please inspect your purchase upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

2. Timeframe for Returns:

We accept returns within 30 days of the purchase date. This timeframe allows you to thoroughly evaluate your purchase and ensures that our team can promptly process your return.

3. Proof of Purchase:

Customers are required to provide proof of purchase, such as a receipt or order confirmation, when requesting a return or refund. This helps us verify the transaction and facilitates a smoother return process for you.

4. Refund Method:

Refunds will be issued in the original form of payment. If, for any reason, that is not possible, we will provide a store credit or use another agreed-upon method. Please allow 5-7 business days for the refund to reflect in your account.

5. Restocking Fees:

To cover the cost of processing returns and returning items to inventory, a restocking fee of [X]% may be charged. This fee will be deducted from the total refund amount.

6. Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service immediately. We will provide instructions on how to proceed, which may include offering replacements, exchanges, or providing a full refund, including any applicable shipping fees.

7. Return Shipping:

The responsibility for return shipping costs may vary. In some cases, we provide prepaid shipping labels for your convenience, while in other cases, customers may be required to cover the return shipping expenses. Please check the specific details of your order for clarification.

8. Exclusions:

Certain items, such as personalized or custom-made products, may be non-returnable. We will clearly outline any exclusions in the product description and our policies to avoid any confusion.

9. Cancellation Policies:

If you need to cancel an order, please contact us as soon as possible. Cancellation requests are subject to approval and may be denied if the order has already been processed and shipped. Specific conditions for canceling an order and receiving a refund will be communicated to you during the cancellation process.

10. Communication:

We value open communication. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer service team. You can reach us via email at admin@couponsdekho.co.in or by phone at [Your Phone Number]. Additionally, you can use our online customer service portal to initiate a return or request assistance.

Thank you for choosing us. We appreciate your trust in our products and services. Our team is committed to providing excellent customer service and ensuring your satisfaction.